Your security system is monitored by highly skilled, certified professionals 24/7. This means whether you are home or away, your system will alert you, the monitoring center, and if necessary, emergency services if a problem arises.
Heartland Security systems are designed to send a signal to the monitoring center when a sensor is triggered, or a problem occurs with the equipment. These signals are prioritized based on type. System status signals are an example of a lower priority signal. If a low-priority signal is sent from your security system, you will be notified by our automated calling system rather than a dispatcher. Some examples of low-priority signals include:
- Low battery
- Trouble communicating
- A device being tampered with
- Loss of power
If you receive one of these calls or texts, it is important to acknowledge the call — you will need to press 1 when prompted. Acknowledging the call will then document in the monitoring center that you are aware of the signal.
If our monitoring center receives a high-priority signal, you will be contacted immediately by our dispatchers. These signals may indicate:
- A breached entry point
- Breaking glass
- Sensed motion
- The presence of smoke or carbon monoxide.
Some final reminders
- Add 763-477-4275 and 833-481-2040 to your contacts and respond to calls or texts from those numbers.
- Keep your contact information current, so calls and texts go to the correct number. If you need to make updates or want to check what information you have on file, call Heartland Security at 888-264-6380.
Thank you for your business with Heartland Security!
