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My alarm is going off – Who do I call?

One of the biggest fears we hear about from potential customers is about false alarms“What happens when my alarm goes off?” “Who do I call?” We’ve got the answers.


My alarm is going off — who should I call?

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If your alarm system has been triggered accidentally, Heartland Security customers should call our local response center at 800-858-7811. When you call, have your password ready or the monitoring station may dispatch emergency services. You can find a list of our other response centers here.

Who do I call if I have questions about my security system?

If you have service questions about your security system, you can call our office during business hours, Monday — Friday, 8 a.m. — 4:30 p.m., at 888-264-6380. For emergency service after traditional business hours, you can contact the response center.


Don’t be afraid to contact us with any questions about your system or billing questions. We love to hear from our customers!


Updated March 10, 2016 and May 19, 2020